Shipping & Delivery

Welcome to the shipping & delivery page of the Cocaeli official website! We are committed to providing you with high-quality kitchen appliances and ensuring that your orders are delivered promptly and safely. Below are our shipping and delivery policies:

 

Shipping Time

- We strive to ensure that your orders are processed and shipped within 1-3 business days after receiving payment (excluding pre-orders).

- Please note that during special promotional periods, shipping times may be slightly delayed. If local warehouses are out of stock, orders will be shipped from our distribution center in China. We will make every effort to notify you in advance.

Shipping Countries & Regions

Shipping Areas	Shipping to				Estimated Delivery Time
North America	The United States	Canada			3-5 Business Days to the U.S. mainland
Europe	The United Kingdom	France	Germany	Italy	2-7 Business Days
	Netherlands	Poland	Portugal	Latvia
	Romania	Slovakia	Slovenia	Spain
	Sweden	Malta	Lithuania	Denmark
	Bulgaria	Belgium	Austria	Finland
	Hungary	Czechia	Cyprus	Croatia
	Estonia	Greece	Luxembourg	Ireland
Oceania	Australia				3-7 Business Days

 

Shipping Fees

We provide free shipping or paid shipping based on the destinations of your orders.

We provide free shipping for orders from destinations listed below:

South & North America: The United States (Alaska excluded)

Europe: All mentioned European areas in the form above.

Oceania: Australia

Notes: The customer shall be solely responsible for any losses caused by incomplete or incorrect addresses or fraudulent transition.

Orders that have been shipped out cannot be cancelled generally. Customers shall hold responsible for the shipping fees and relevant additional fees if they want to cancel the orders that have been dispatched out.

 

Customs Fees

It's customers' reliability to pay the customs fees and other unexpected fees when customs fees occurred.

We declare a proper value for customs on all shipment which are shipped out from China or overseas distribution centers. You may email to contact@cocaeli.com for more information about the declared value, or to request a specified value within hours from the purchase time.

 

Order Tracking

Once your order is shipped, you will receive a confirmation email containing tracking information. You can use this information to track the delivery status of your order at any time.

 

If you have any questions or special requests regarding shipping and delivery, please feel free to contact our customer service team. We are committed to providing you with support and assistance to ensure a pleasant and smooth shopping experience.