Shipping & Delivery
Welcome to the shipping & delivery page of the Cocaeli official website! We are committed to providing you with high-quality kitchen appliances and ensuring that your orders are delivered promptly and safely. Below are our shipping and delivery policies:
Shipping Time
- We strive to ensure that your orders are processed and shipped within 1-3 business days after receiving payment (excluding pre-orders).
- Please note that during special promotional periods, shipping times may be slightly delayed. If local warehouses are out of stock, orders will be shipped from our distribution center in China. We will make every effort to notify you in advance.
Shipping Countries & Regions
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Shipping Areas |
Shipping to |
Estimated Delivery Time |
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North America |
The United States |
Canada |
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3-5 Business Days to the U.S. mainland |
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Europe
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The United Kingdom |
France |
Germany |
Italy |
2-7 Business Days |
|
Netherlands |
Poland |
Portugal |
Latvia |
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Romania |
Slovakia |
Slovenia |
Spain |
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Sweden |
Malta |
Lithuania |
Denmark |
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Bulgaria |
Belgium |
Austria |
Finland |
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Hungary |
Czechia |
Cyprus |
Croatia |
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Estonia |
Greece |
Luxembourg |
Ireland |
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Oceania |
Australia |
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3-7 Business Days |
Shipping Fees
We provide free shipping or paid shipping based on the destinations of your orders.
We provide free shipping for orders from destinations listed below:
South & North America: The United States (Alaska excluded)
Europe: All mentioned European areas in the form above.
Oceania: Australia
Notes: The customer shall be solely responsible for any losses caused by incomplete or incorrect addresses or fraudulent transition.
Orders that have been shipped out cannot be cancelled generally. Customers shall hold responsible for the shipping fees and relevant additional fees if they want to cancel the orders that have been dispatched out.
Customs Fees
It's customers' reliability to pay the customs fees and other unexpected fees when customs fees occurred.
We declare a proper value for customs on all shipment which are shipped out from China or overseas distribution centers. You may email to contact@cocaeli.com for more information about the declared value, or to request a specified value within hours from the purchase time.
Order Tracking
Once your order is shipped, you will receive a confirmation email containing tracking information. You can use this information to track the delivery status of your order at any time.
If you have any questions or special requests regarding shipping and delivery, please feel free to contact our customer service team. We are committed to providing you with support and assistance to ensure a pleasant and smooth shopping experience.